Support & Help

Questions, feedback or a problem with the app? We're here to help.

Contact us

📧 hello@satomax.app

We read every message and usually reply within a few business days. Support requests are processed during regular business hours in the order they arrive. To help us help you faster, please include your device, operating system version and a short description of what happened.

Frequently asked questions

What does Satomax do?
Satomax compares the all-inclusive Bitcoin price across major exchanges — trading fees, spreads and withdrawal costs included — so you can see where you get the most BTC for your money in EUR, USD, GBP or USDT.
Can I buy Bitcoin inside the app?
No. Satomax is a comparison tool only. When you've found the best exchange, you're linked out to that provider's own website or app to complete your purchase there.
How do price alerts work?
Open the bell icon, set a target price and a direction (above or below). Satomax watches the market around the clock and sends you a push notification the moment Bitcoin crosses your target. Alerts are one-time and you can have up to five active at once.
I'm not receiving push notifications.
Make sure notifications are enabled for Satomax in your device settings, and that you allowed the permission prompt when creating an alert. On the web, your browser must allow notifications for satomax.web.app. If it still doesn't work, contact us with your device and OS version.
What does “all-inclusive price” mean?
Instead of showing only the raw exchange price, Satomax folds in the relevant trading fees, spreads and (optionally) withdrawal costs, so the comparison reflects what you would actually pay and receive.
Are the fees and prices always accurate?
Prices are pulled live from each exchange; fees are kept up to date to the best of our ability. We cannot guarantee the timeliness, accuracy or completeness of the information. Always confirm the final terms on the respective provider's website. Listed conditions refer to new customers.
Are the exchange links advertising?
Some links are advertising or affiliate links. If you sign up or buy through one, we may receive a commission at no extra cost to you — it simply supports the project. Affiliate links are marked in the app.
Is Satomax investment advice?
No. Nothing in the app or on this website is investment advice. Bitcoin and other cryptocurrencies are highly volatile; any decision you make is at your own risk.
How do I delete my data?
Satomax stores only what's needed to run features such as price alerts. To request deletion of any data associated with you, email hello@satomax.app. See our Privacy Policy for details on your rights.

More information

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